Refund policy

Return & Refund Policy

Effective Date: September 1, 2026

Welcome to Garbazo Shop. We want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what was described, you may be eligible for a return or refund under the terms below.

1. Eligibility for Returns

We accept returns in the following situations:

The product is damaged during delivery.
You received the wrong product.
The product is defective or not working as described.
The product is significantly different from the product description or images.
The product is missing essential parts or accessories.

Return requests should normally be submitted within 7 days of receiving the order.

2. Products That Cannot Be Returned

Returns may not be accepted for:

Products damaged due to misuse, negligence, or improper handling.
Products that have been used, washed, altered, or damaged after delivery.
Products returned without original packaging, accessories, or tags where applicable.
Products specifically marked as non-returnable on the product page.
Products returned after the applicable return period.

3. How to Request a Return

To request a return, contact us with:

Order number
Customer name
Product name
Reason for return
Clear photos/videos showing the issue
Unboxing video, if available

You can contact us through:

Email: garbazoshop@gmail.com
WhatsApp: +91 9778456617
Instagram: @garbazoshop

Please keep the product, original packaging, invoice, and accessories until your return request has been resolved.

4. Return Approval

Once we receive your request, our team will review the information and may request photos or videos of the product.

If your return is approved, we will provide instructions for returning the product.

Please do not send products back without contacting us first.

5. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method.

Refund processing may take up to 14 days after the refund request is accepted, depending on the payment method and banking/payment-provider processing time.

6. Return Shipping Charges

If the return is due to:

A damaged product
A defective product
A wrong product
A product significantly different from the description

Garbazo Shop will arrange or bear the applicable return shipping cost, subject to verification.

For other types of returns, return shipping may be the customer's responsibility where applicable.

7. Damaged Products

If your package arrives damaged, please contact us as soon as possible and provide clear photographs/videos of:

The outer package
Shipping label
Product
Damage

We will review the case and provide an appropriate solution.

8. Exchanges

Where an exchange is available, we may offer a replacement instead of a refund, depending on product availability.

If the replacement product is unavailable, an eligible refund may be provided.

9. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our support team for assistance.

10. Refund Exceptions

Refunds may be refused where the product has been damaged after delivery due to misuse, intentional damage, or failure to follow the product's usage instructions.